Your questions, answered.

Front Desk is an AI receptionist and after-hours answering service for HVAC, plumbing and electrical shops. It answers every call 24/7, books the job, and sends your tech a Tailgate Brief before the truck rolls.

A Tailgate Brief is a one-page summary your tech gets before the visit. It covers the home’s age, size and layout from public records, plus the equipment make and model from photos the customer sends, so your tech shows up with the right parts instead of coming back for a second trip.

Front Desk is priced by talk minutes, and screened junk calls barely count against you. Solo is $497/month for 500 minutes, Crew is $1,497/month for 1,500 minutes, and Fleet is $2,997/month for 4,000 minutes, each with a one-time setup fee.

Founders offer for our first five shops: Solo is $399/month, locked for life. Crew and Fleet get the setup fee waived and a discounted first year, and that discount renews for another year for every shop you refer.

No contract. Front Desk is month-to-month on autopay, and you can cancel anytime if you’re unhappy. If we’re not solving your problem, you shouldn’t have to keep paying us.

Front Desk sends it straight to your phone. Emergencies, hostile callers and anything outside what it’s been set up for go to a person right away.

No. Front Desk uses a natural voice that you choose and name during setup. On our demo line he’s Jason. Call (540) 530-3618 and hear for yourself.

Sometimes, mostly in the first few weeks while it learns your shop’s calls. We listen to calls during that stretch and tune it every week, so mistakes get fixed in days, not months.

Yes. Front Desk is built to work with Jobber: appointments, customer records and the Tailgate Brief go straight into it. Use something else? Tell us — founding shops help decide which CRM we connect next.

No problem. Front Desk never pushes. If a customer can’t send a photo, it tells them the tech will grab the model number on arrival, and the brief is built from public records and the call itself.

Yes. Front Desk can answer in Spanish. If many of your callers speak Spanish, tell us at setup — founding shops help shape how we tune it for their customers.

Yes. After a job Front Desk booked is finished, it sends the customer a review request, so your happy customers actually leave one.

We’re based in Frederick County, Virginia, and work with shops across Northern Virginia, the Shenandoah Valley and Maryland.

Fitzin It is a veteran-owned, woman-owned small business led by its founder. We plan to stay with the small shops we start with, and you can always reach us directly at (703) 239-4432.

TapQuote gives homeowners a ballpark price from your shop in about 30 seconds and sends you the lead right away by email (text alerts are coming soon). You set your own price ranges and rules, and your customers don’t need an app.

TapQuote is $129/month, sold separately from Front Desk. The $250 setup fee covers your logo and colors, a consult on the right quote questions, and installing it on your website and social pages, and it’s waived if you cancel in the first 30 days. No contract; cancel anytime.

Yes. Try the live demos for HVAC, plumbing, electrical and cleaning shops. The plan finder on our Front Desk page runs on TapQuote too, and we use it to quote our own customers. Try one, then book a 15-minute call or start on the TapQuote page.