Privacy Policy
Last updated: November 7, 2026
Fitzin It LLC (“Fitzin It,” “we,” “us”) builds Front Desk, an AI receptionist and call-triage service, and TapQuote, an instant-quote tool, for trade contractors and small businesses. This policy explains what information we collect through this website and our services, how we use it, and the choices you have.
The short version
We collect what you give us and what we need to run our services.
We don’t sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Calls handled by Front Desk are answered by AI and may be recorded and transcribed.
You can ask to see, correct or delete your information by emailing contactus@fitzinit.com.
Information we collect
Information you give us
When you fill out a form on our site (such as the contact form, the Front Desk plan finder or a TapQuote quote page), book a call, or email us, we collect what you enter. That usually means your name, business name, email address, phone number, trade, number of trucks or technicians, call volume and your message.
Calls and text messages
When you call our demo line or a business phone number powered by Front Desk, or exchange texts with one, we collect your phone number, the call audio, a transcript, the details you share (such as your service address and the problem you’re calling about), and any photos you send, such as a picture of an equipment nameplate.
Property information
To prepare a Tailgate Brief, Front Desk looks up public and commercially available information about the service address, such as year built, square footage, permit history and satellite imagery.
Information collected automatically
Our website is hosted on Squarespace, which uses cookies and similar technologies to collect basic technical information such as your IP address, browser and device type, the pages you view and the site that referred you. We use it to keep the site working and to understand how it’s used.
How we use information
To answer your questions, schedule demos, and send the quote or information you asked for.
To provide Front Desk and TapQuote: answering calls, booking appointments, preparing Tailgate Briefs, sending appointment, photo-request and review-request texts, and syncing records to a business’s scheduling or CRM tools.
To improve our services, including reviewing calls and transcripts to tune how Front Desk handles a business’s calls.
To keep our services secure, prevent misuse, and meet our legal obligations.
Information we handle for the businesses we serve
When a business uses Front Desk or TapQuote, we process information about that business’s customers on the business’s behalf and under our agreement with it. We use that information only to provide and improve the service for that business, never for our own marketing. If you’re a customer of one of those businesses, its own privacy policy also applies. You can contact the business directly or reach us at contactus@fitzinit.com.
How we share information
We don’t sell personal information, and we don’t share it for targeted advertising. We share information only:
With service providers that help us run our business and our services, such as website hosting, email and file storage, phone and text-message carriers, voice and AI processing, scheduling, payment processing and property-data providers. They may use it only to perform services for us.
With the business you contacted, when you call or text a number powered by Front Desk or request a price through TapQuote, including through that business’s scheduling or CRM tools.
When required by law, to protect the rights and safety of our customers, the public or us, or as part of a merger, sale or reorganization of our business, in which case this policy continues to apply.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. You can stop text messages at any time by replying STOP, and get help by replying HELP. See our Terms of Service for full messaging terms.
AI and call recording
Front Desk uses artificial intelligence to answer calls, understand what callers need and prepare briefs for technicians. Callers are told at the start of the call that they’re speaking with an AI assistant and that the call may be recorded. Calls may be recorded and transcribed for quality, to tune the business’s Front Desk setup, and for record-keeping.
How long we keep information
We keep information only as long as we need it for the purposes above. Call recordings, transcripts and customer records we handle for a business are kept for as long as that business needs them under our agreement, and are deleted or returned when the agreement ends unless the law requires us to keep them longer. Website inquiries are kept while we’re in touch with you and for a reasonable period afterward.
Security
We use reasonable administrative, technical and physical safeguards, including access controls and encrypted connections. No method of transmitting or storing information is completely secure, so we can’t guarantee absolute security.
Your choices and rights
Email: use the unsubscribe link or ask us to stop.
Text messages: reply STOP to the number that messaged you.
Cookies: you can block or delete cookies in your browser settings.
Access, correction and deletion: email contactus@fitzinit.com and we’ll respond within 45 days.
Depending on where you live, including Virginia and Maryland, state privacy laws may give you rights to confirm what personal information we hold, get a copy, correct it, delete it, and opt out of its sale or use for targeted advertising. We honor these requests whether or not a law requires it. If we decline a request, you can appeal by replying to our response.
Children
Our services are for businesses and aren’t directed to children under 13. We don’t knowingly collect personal information from children. If you believe a child has given us information, contact us and we’ll delete it.
Changes to this policy
We may update this policy as our services change. We’ll post the new version here with a new “Last updated” date, and if a change is significant, we’ll tell our customers directly.
Contact us
Fitzin It LLC
Email: contactus@fitzinit.com
Phone: (703) 239-4432